That seismic shift from Southwest's half-century of open seating will also force the carrier to reimagine its boarding ...

But a lot has changed in the airline industry, as carriers look to maximize profit — even if that makes the boarding process slower. “This is what our customers want,” Southwest CEO Bob ...

The open-seat boarding process has been central to what Southwest calls its “egalitarian operating philosophy,” along with no bag fees or first-class cabins. Launched in 1971 with flights ...

Southwest Airlines’ substantial changes to its business and boarding process are coming – but not for a while. Open seating isn’t going away for more than a year. The airline said on ...

Reports of fliers pre-boarding in wheelchairs followed by miraculous recoveries upon arrival have become frequent complaints for regular Southwest customers.

Southwest opens check-in to customers 24 hours before departure. It’s wise to set an alarm for this occasion and begin refreshing the Southwest site (or your app) as the seconds tick down.

The open-seat boarding process has been central to what Southwest calls its “egalitarian operating philosophy,” along with no bag fees or first-class cabins. Launched in 1971 with flights ...