Twenty-four hours before take-off, I would be hunched over my phone. With my fingers crossed, I’d hit the check-in button and ...

Southwest Airlines will switch up its boarding process in a big way once the carrier shifts to assigned seating.

For years, Southwest Airlines has offered travelers a distinctive flying experience — one that’s historically involved open ...

Southwest Airlines boosts competitiveness with product changes, red-eye flights, & increased fees. Click here to find out why ...

At the end of the day, fuel hedging simply proved to be an unviable practice for Southwest Airlines. In a statement made ...

Southwest Airlines is ending its free checked bags policy for many passengers. Some experts think customer loyalty could ...

American Airlines' boosted status match offer makes it more rewarding to change sides for disappointed Southwest Airlines ...

Southwest Airlines has made major changes to its policies in recent months ... Southwest has been known for its open boarding policy for more than half a century. Last fall, the airline announced it ...

Southwest Airlines plans to lay off employees at four airports, including LAX and Burbank in Southern California, starting in ...

The airline was the last major U.S. carrier to allow free checked bags for all passengers. It’s now “like all the other ...

People got brutally honest about the Southwest decision. This person said: "It's so interesting to watch companies purposely destroy their customer loyalty for no reason. Southwest was known for ...