BBC on MSN22d
HMRC denies 'deliberately poor' phone service
HMRC has denied running a "deliberately poor" phone service in an attempt to push taxpayers to seek help online instead.
The Financial Times23d
HMRC was willing to let telephone helplines ‘fail’, say MPs
The UK tax authority “sought to degrade” its telephone helplines and “was willing to let them fail” in its push to drive taxpayers towards online ... in 2023-24 to help HMRC manage tax ...