HMRC has denied running a "deliberately poor" phone service in an attempt to push taxpayers to seek help online instead. Nearly 44,000 customers were cut off without warning after being on hold ...
MPs have accused HM Revenue and Customs (HMRC) of deliberately making its helpline worse in the hope that callers go online instead. HMRC’s customer service fell to yet another all-time low in ...
A report has called for bold action to improve HMRC's customer services HMRC has denied running a "deliberately poor" phone service in an attempt to push taxpayers to seek help online instead.
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