For years, Southwest Airlines has offered travelers a distinctive flying experience — one that’s historically involved open ...

Southwest Airlines will switch up its boarding process in a big way once the carrier shifts to assigned seating.

Twenty-four hours before take-off, I would be hunched over my phone. With my fingers crossed, I’d hit the check-in button and ...

Southwest Airlines said Thursday that it plans to drop the open-boarding system it has used for more than 50 years and will start assigning passengers to seats, just like all the other big airlines.

Experts warn, however, that this could slow down a plane’s boarding process — and could be especially unwieldy for Southwest if passengers try to carry on some of the bags they once checked free.

But Southwest officials said their consumer research found that most customers preferred assigned seating. So instead of boarding a flight by line position, and then picking any open seat ...

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Southwest Airlines plans to lay off employees at four airports, including LAX and Burbank in Southern California, starting in ...