For decades, Southwest Airlines was known for its customer-friendly policies like allowing passengers to check two bags free ...

Delta said Southwest customers are “up for grabs,” and is now offering elite status to Southwest A-List and A-List Preferred ...

For a limited time, Southwest Airlines elites can get a boost when they apply for a Delta Air Lines status match.

Delta Air Lines is joining other airlines in trying to poach Southwest loyalists with a temporary status match offer.

Gold Medallion and Platinum Medallion are respectively the second and third levels in the four-tier SkyMiles status program.

Southwest will also offer one free checked ... on Southwest’s decision during Delta’s presentation at the conference. “I think clearly there are some customers who chose them because of ...

Southwest Airlines is ending its free checked bags policy for many passengers. Some experts think customer loyalty could ...

Delta Airlines opened a new luxury lounge at Los Angeles International Airport in October, catering to high-end customers who ...

Bourgerie is one of many Southwest customers who are blindsided ... She likes the seats on Delta, she said, and the airline offers features that Southwest does not, such as free Wi-Fi on many ...